Privacy policy

Thank you for accessing the website ("Site") operated by M.R.O INDUSTRIAL SUPPLY COMPANY LIMITED.

We respect your privacy and want to protect your personal information. 

To learn more, please read this Privacy Policy.

This Privacy Policy explains how we collect, use your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and share of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy.

This privacy policy applies to the Site. This privacy policy does not necessarily apply to any offline collection of your personal information. 

We are not responsible for the content or privacy practices on any web site not operated by M.R.O Industrial Supply Co. Ltd., to which the Site links or that links to the Site.

1. Information collect and use

We use the information we collect from you for the following purposes:

- To process your order and answer your questions about the status of your order.

- To provide you with periodic e-mails, mailings, services and promotions or to help us learn more about your shopping preferences. You may choose not to receive these communications as described below.

- To help us improve our online stores and your shopping experience.

- To provide advertisements to you about our products and services on our Sites and other websites.

- To analyze trends and statistics.

- To protect the security or integrity of our Sites and our business.

- To contact you if necessary.

2. Information share

M.R.O Industrial Supply is committed to maintaining your trust and we want you to understand when and with whom we may share information collected about you.

- Advertising member networks & select companies

- Service providers.

- MRO Industrial Supply and MRO partners.

- Promotions programs

- Legal & other considerations.

- Another partner with your consent. 

As otherwise indicated in our Terms of Use. Please note that when you provide personal information to us, we may share that information, including email, among our other MRO member. In addition, if you use the share feature on our Sites to share any products with a friend, we will use your friend's name and the contact information you provide to effectuate such sharing.

3. Information storage

You can request that we "delete" your personal information from your account profile.. If you have requested to "delete" your account profile, all personal information about you that we have stored will be depersonalized and/or permanently deleted subject to legal and contractual restrictions. For example, we may continue to retain certain of your personal information for the purposes of collecting any outstanding debts owed to us. If you have requested to "close" your account or if we consider your account no longer active, we will continue to store your personal information for a reasonable period of time after which all personal information about you that we have stored will be promptly depersonalized and/or permanently deleted subject to legal.

You also can send us a request to delete your personal information by sending email to

4. Legal entity collect and manage personal information


Address: 3rd floor, 21 Street No. 49B, Quarter 8, Tan Tao Ward, Binh Tan District, HCMC, Vietnam

Tel: (84-28) 3620 5700     Fax: (84-28) 3620 5701


5. Access and edit information

If you want to change or review the information that we make available about you in your account profile, simply sign on to and click on "My Account" on the navigation bar. You will then be able to change information stored in your account profile. Be sure to click "Save" when you complete your changes.

You also can send us a request to cancel your personal information by sending email to

6. Data security

The Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through the Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities.

Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit the Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.

While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.

7. Contact information

For any further, please feel free to contact us. Tel: 84-28) 3620 5700 or email:

Hotline service